Welcome to Penelope Cook. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Payment Method
We offer Cash on Delivery as the only payment method. Customers are required to make payment at the time of receiving their order.

2. Order Confirmation
Once an order is placed, you will receive a confirmation via email or SMS. Please ensure your contact details are accurate to avoid any delays.

3. Shipping and Delivery
Orders are typically processed and delivered within 1–3 days. Delivery times may vary based on location and availability. You will be notified of any expected delays.

4. Product Availability
All products listed on our website are subject to availability. In the event an item is no longer available after your order is placed, we will contact you with alternatives or updates.

5. Returns and Exchanges
Returns are only accepted in case of damaged, defective, or incorrect items. The item must be returned in its original condition within 3 days of delivery. Please contact us at [email protected] with your order details for further instructions.

6. Use of Website
By using our website, you agree not to misuse any content, images, or materials. All content is the property of Penelope Cook and may not be reproduced without permission.

7. Modification of Terms
We reserve the right to update or change these terms at any time without prior notice. Continued use of the site following any changes constitutes your acceptance of those changes.

8. Contact Us
For any questions regarding these terms, please contact us at [email protected].