At Penelope Cook, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

1. Information We Collect
We may collect basic personal information such as your name, phone number, email address, and shipping details when you interact with our website, place an order, or contact us directly.

2. How We Use Your Information
The information we collect is used to:

• Process and deliver your orders
• Communicate with you regarding order status and updates
• Improve our products and customer service
• Send promotional messages or updates, if you have opted in

3. Communication and Marketing
If you have provided your contact details, we may occasionally send you promotional offers or updates via email or SMS. You can opt out at any time by following the opt-out instructions provided below.

4. Opt-Out Instructions
You may opt out of receiving promotional communications from us by:

• Clicking the “unsubscribe” link included in marketing emails
• Replying to any SMS with the word “UNSUBSCRIBE”
• Contacting us directly at [email protected] with the subject line “Opt-Out Request”

Please allow 1–3 days for your request to be processed.

5. Data Protection
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Changes to This Policy
We may update this policy as needed. All changes will be posted on this page, and continued use of our website signifies your acceptance of any updates.

7. Contact Us
If you have any questions or concerns about our privacy practices, please contact us at [email protected].