Thank you for shopping with Penelope Cook. We aim to deliver your kitchen essentials quickly and safely.

1. Payment Method
We currently offer Cash on Delivery as our only payment option. Payment must be made in full at the time of delivery.

2. Processing Time
Orders are typically processed and dispatched within 1–3 days of confirmation. You will receive a notification once your order is on its way.

3. Delivery Timeframe
Delivery is usually completed within 1–3 days after dispatch, depending on your location. Delays may occur during peak periods or due to unforeseen circumstances.

4. Shipping Areas
We deliver to a wide range of locations. If you are unsure whether we ship to your area, feel free to reach out to us for confirmation.

5. Delivery Confirmation
Once your order is out for delivery, you will be notified via SMS or email. Please ensure that someone is available at the provided address to receive the package.

6. Contact Us
If you have any questions regarding shipping or delivery, please contact us at [email protected].